An after-sales service specialist with extensive manufacturer and dealer experience has joined the team at AgriArgo UK Ltd, the distributor of Landini and Valpadana tractors in the UK and Ireland.
John Jackson (38) has been appointed national service manager to oversee all aspects of dealer after-sales back-up. He also takes on the role of technical training manager with responsibility for delivering an expanded programme of training courses for dealer service technicians.
“John has joined us with a great deal of experience under his belt from working for several large dealerships carrying front-line agricultural tractor and machinery franchises,” says Ray Spinks, general manager and sales director. “That experience will be invaluable in helping our dealers support their customers by providing in-depth technical advice and information, and ensuring our own field service personnel are equipped to back-up the dealer service teams.”
John Jackson has been involved with tractors and machinery all his working life, having earned agricultural engineering qualifications at Bishop Burton College, Beverley, East Yorkshire before starting his career as a workshop and field-based service and repair technician, gaining experience with a number of leading tractor makes.
He then saw the demands of after-sales service from a manufacturer’s perspective as an area service manager before returning to the dealer arena to oversee service operations at two multi-branch dealerships.
“One of my manufacturer stints was spent working as an area service manager and product support specialist,” says John Jackson. “I’m very excited to have the chance to help get the latest generation of Landini tractors into the market through my work supporting dealers and their after-sales service.”
AgriArgo is increasing the number of workshop technician training courses held at the company’s base in Harworth near Doncaster to reduce the time and cost involved in dealers sending their staff to courses held at the Argo Tractors headquarters in northern Italy.
Ray Spinks says: “Competence and confidence in the use of diagnostics tools and a sound understanding of the mechanical, electronic and hydraulic functions on modern Landini tractors are essential for dealers to deliver proper support to their customers.
“Having seen things from both sides of our industry, I’m sure John’s clear understanding of technical support needs will be a great asset to the AgriArgo business.”
Outside work, John says he finds cooking a relaxing distraction – although not the planning and shopping for ingredients – as well as enjoying family time and activities with his wife and three young daughters at their home in Beverley.